RE: CA eTrust AV

["Ryan Behan" <RBehan () csmcorp com>]

We have 200 PCs, 30 Servers, 1 Distribution server.  We are switching to
Symantec, we have been dissatisfied with CA's AV product.  I've seen web
scans from Trendmicro and trial versions of AVG and Symantec pick up
viruses that CA either didn't deem a virus or just wasn't clever enough
to discover it.  CA is affordable though, and it does stop viruses, but
Symantec is now offering Spyware detection which is a considerable
threat/nuisance to us.  If you have a small business I would request a
Webex with them(CA) and see how you feel about it.  It's not a terrible
product but I don't completely Etrust it.  The biggest gripe I have with
CA is it's nomeclature for threats, it's never anything like Trend or
Symantec, which leaves us baffled when we're trying to investigate a
possible infection.

Ryan 

-----Original Message-----
From: Dan Tesch [mailto:dan.tesch () comcast net] 
Sent: Monday, November 08, 2004 4:36 PM
To: Security Basics
Subject: Re: CA eTrust AV

Yes, I use it.  I have previously used the Symantec Corporate product
which I liked and found pretty easy and intuitive to use.

I would agree that the support is dreadful, I also use CA BrightStor and
that support leaves something to be desired also.

The eTrust took a long time to get completely set up on a network of
1 distribution server, 10 servers and about 30 desktops - I'd estimate
about 50 - 60 hours to get it where I was really happy with it.

I can say now that it is working pretty much OK but I have a new machine
I just added to the network running XPSP2 and I can't get the remote
install to work and I suspect the SP2 - anyone have a fix for that?

> Do any of you use CA eTrust Antivirus 7 or 7.1 ?
>
> We have 4000 users.  Product seems effective but CA support is
dreadful.
> Cannot get simplest of answers.  I have a senior engineer teaching 
> their Helpdesk about the product.
>
> Anybody have good or bad experience of this product ?
>
> Thanks in advance.





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