Ameritech Service Quality Report

[Sean Donelan <sean () donelan com>]

The Michigan Public Service Commission has launched an investigation
into Ameritech's service quality.  According to Ameritech, in August
the estimated average repair time will be 115 hours (almost 5 days).
Significantly up over previous years' average repair times of about
a day (25-28 hours).

http://www.cis.state.mi.us/mpsc/comm/ameritech.htm

What I find interesting isn't Ameritech's long repair times, but how
do providers promise 4 hour repair times when the dominant local loop
provider takes over a day to fix something on a good day.