RE: 60 Hudson Woes

[Chris Gross <CGross () ninestarconnect com>]

I feel the issue here is people are already paying for support contracts and vendors to come on site. Now there's the 
additional incurred cost for remote hands to handle it.

If it's a situation where it's replacing a person of my internal staff to act on it, sure. But if I'm paying Dell to 
come in and do hardware work anyway but they can't get in, I don't want to pay that extra forced cost.

-----Original Message-----
From: NANOG [mailto:nanog-bounces () nanog org] On Behalf Of Dovid Bender
Sent: Tuesday, February 20, 2018 10:50 AM
To: James Stankiewicz <stankiewicz () njedge net>
Cc: NANOG <nanog () nanog org>
Subject: Re: 60 Hudson Woes

What about remote hands? What I like about DR is their staff levels and resources should there be a storm etc. they are 
fully staff. I rarely use their remote hands but when I do they are golden. They also have a great record.

On Mon, Feb 19, 2018 at 8:21 AM, James Stankiewicz <stankiewicz () njedge net>
wrote:

> Halsey Street is outstanding,,great staff and is the place to be!!
>
> On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <ml () knight-networks com>
> wrote:
>
> > As the engineer working on that Cisco / IBM issue Erik mentioned... 
> > ;)
> >
> > I was able to get walk-up, same-day access to the building for 
> > myself a few weeks ago (as a customer of DR) and didn’t get my hand 
> > slapped for
> it.
> > DR just created the access ticket with the building and that was enough.
> It
> > took about 20 minutes start to finish.
> >
> > But if a vendor tech needs access, they need a COI generated, and 
> > that must be sent to the building ahead of time via DR. Otherwise 
> > they will be turned away.
> >
> > The COI was the biggest blocker. A 48 hour lead time for the visit 
> > didn’t seem to be enforced, not by Digital Realty anyway.
> >
> > Also, I tried to arrange for permanent building key card access 
> > while I was there. But the key cards must be used at least once 
> > every 60 days, otherwise they are deactivated. I decided just to 
> > arrange for access
> ahead
> > of time since I don’t visit often.
> >
> > -Brian
> >
> > > On Feb 16, 2018, at 1:50 PM, Erik Sundberg 
> > > <ESundberg () nitelusa com>
> > wrote:
> > > We just had an issue where cisco was going to replace a power tray 
> > > in
> > our router at 60 hudson, we are also at telx.  Cisco contracts with 
> > IBM
> for
> > this. The building is now checking that all 3rd party vendors have 
> > an existing Certificate of insurance (COI). This take 48 hours to 
> > get put in there system...
> > > So now we are forced to use telx smarthands if it's under 48 hours 
> > > or
> > weekends
> > > -----Original Message-----
> > > From: NANOG [mailto:nanog-bounces () nanog org] On Behalf Of Dovid 
> > > Bender
> > > Sent: Friday, February 16, 2018 12:03 PM
> > > To: NANOG <nanog () nanog org>
> > > Subject: 60 Hudson Woes
> > >
> > > We have space with Digital Realty (aka TELX) and 60 Hudson and 
> > > lately
> > it's been a nightmare getting in. The real estate management company 
> > is having us reconsider our options. They are giving us the option 
> > to have
> ID
> > badges for our employees but for anyone else that wants access we 
> > need to request it 48 hours in advance to get approval. So if we 
> > plan on having
> an
> > unexpected outage and we need to have a have a vendor come on site (e.g.
> a
> > Dell tech) we will need to let them know in advance.
> > > What are peoples experiences with 111 8th and  165 Halsey? We 
> > > really
> > like the connectivity options at 60 Hudson but at some point the 
> > hassle becomes not worth it.
>
>
> --
> *Jim Stankiewicz*
>
> *Principal Network Architect*
> *NJEdge*
> *W:855.832.EDGE(3343)*
> *c:201.306.4409*